Customer Service Engineer

  • This position is responsible for partnering with customers, vendors, subcontractors, and Information Technology Services team members to design, install, maintain, and operate, core routing and switching networks in support of assigned contracts
  • You will lead and support HCMS customer networks and ensure the network environment is and remains reliable with performance exceeding the contract service levels


  • Bachelor’s Degree in IT or equivalent experience
  • Strong non-degree candidates with senior level IT industry experience will be considered
  • Cisco CCNP certification or equivalent experience
  • Minimum of 5-7 years of progressively increasing responsibility that demonstrates competency with network design, operational support, hands-on implementation, configuration and trouble-shooting of networking devices such as routers and switches, (with Cisco experience) with work management of technical staff teams
  • Demonstrated senior level competency in Cisco router and switch operating software for both IOS and set-based environments at current release levels
  • Demonstrated extensive experience in the implementation, support and trouble-shooting of VLANs including significant knowledge of Spanning Tree Protocol (STP), VLAN trunking, inter-VLAN routing and ISL/802.1Q
  • Demonstrated competency is the understanding and support of standard routing protocols (BGP, OSPF, EIGRP) in an enterprise environment
  • Demonstrated competency in handling secure networks, Fast Switched Ethernet, GigE, and ATM

Preferred Additional Skills

Working knowledge in one or more of the following areas is an advantage:

  • ITIL v3 highly desirable
  • CCVP Preferred
  • Previous experience with ticket management systems (Remedy, CA Spectrum is a plus)
  • Excellent verbal and written communication skills in a technical information environment
  • Working knowledge of Microsoft Office Word, Excel, PowerPoint, Project, and Visio
  • Strong analytical and problem solving skills
  • Team player who can foster team respect in a matrixed environment

Position Location

  • Melbourne, Florida

The Fila Group, LLC is an equal opportunity and affirmative action employer regardless of a person's race, color, religion, national origin, age, disability, military status, gender or sexual orientation.